FAQ

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Frequently Asked Questions

How can scratches or stains on wood flooring be repaired?
First aid for wood floors depends on the type of finish used. In the following chart, solutions in the middle column are for floors finished with wax or penetrating stains. Solutions in the right-hand column are for floors finished with polyurethane or other surface finishes.

Note: When removing stains from any wood floor, always begin at the outer edge of the stain and work toward the middle. Always use the wood flooring manufacturer’s cleaning, repair and finish products when known.

Does wood flooring promote a healthy indoor environment?
Yes. Bacteria, dust and dirt do not embed themselves in wood flooring, as they do in other flooring options. Simple regular maintenance—such as dustmopping, sweeping, or vacuuming—keeps wood floors dust-free.
Once installed, how often must wood flooring be replaced?
Every hundred years or so. In fact, the heart pine floors in historic Bacon’s Castle in Virginia are more than three centuries old and counting. Simple care and maintenance keeps wood floors looking beautiful for a lifetime. Instead of laying an entirely new floor when the original is worn, wood floors can be rejuvenated with sanding and refinishing. When done by a wood flooring professional, wood floors need only to be refinished every 10 – 15 years or 10 – 12 times during a floor’s life. When a wood floor’s useful life is over, it’s completely biodegradable.
Can cleaning products for vinyl or tile floors be used on wood floors as well?
No. Never use sheet vinyl or tile floor care products on wood floors. And never use self-polishing acrylic waxes on wood floors. These waxes cause wood to become slippery and dull. In this case, the floor must be sanded and refinished.
Is recycled wood flooring available?
Yes. Wood salvaged from a variety of sources, including old barns and factories, is a popular design trend. Wood recovered from riverbeds is another growing segment of the wood flooring industry. Logs that sank during logging operations years ago are being recovered by a number of companies and used to create truly unique flooring. Today’s only significant source for heartwood from long-leaf pine is through reclaimed timbers from warehouses and factories constructed during the late 1800s and early 1900s. Chestnut, hemlock, poplar, walnut, and cypress are other options.
Can a wood floor be damp-mopped?
Never damp mop a waxed floor. When cleaning a surface-finished floor, follow the manufacturer’s recommendations. You may generally use a dampened (near dry) mop to maintain a wood floor; however excessive moisture will cause damage. Standing water can dull the finish, damage the wood, and leave a discoloring residue. If water spills on a wood floor, immediately wipe it up with a clean cloth.
How can I prevent scratches on wood flooring?
Place mats and throw rugs at doorways to help protect wood floors from grit, dirt and sand. Place felt pads under furniture legs and vacuum/dust your wood floor regularly.